Lead Conversion
Training

Stop Losing Leads—Start Closing Sales.
Every Lead Counts, and Your Team’s Next Level Starts with Knowing Exactly What to Do With Them

Stop Losing Leads—Start Closing Sales. Every Lead Counts, and Your Team’s Next Level Starts with Knowing Exactly What to Do With Them

Stop Wasting Your Marketing Money! Invest in Our Lead Conversion Training

Medstar Media Turns Your Team into Lead Conversion Pros

As a small business owner, attracting new clients in an increasingly competitive market is vital to your success. But did you know that generating leads is only half the battle? Turning those leads into long-term, loyal customers is the key to sustainable growth and success!
You’ve already invested heavily in expensive devices, certifications, and top-tier treatments—but if your leads aren’t converting, you’re throwing money out the window! That’s where Medstar Media comes in to help you transform your team into lead conversion experts using specialized training programs, front desk monitoring, secret shops, our exclusive lead tracking app, and more.
Don’t let potential clients slip away. Let’s maximize your marketing investment by turning your leads into lifelong customers.
Schedule a Strategy Session

Schedule a Strategy Session

Fill out the form or call (801) 890-3847

*By submitting this form, you consent to receive automated marketing calls, texts, and emails from Medstar Media. Consent is not a condition of purchase. Reply ‘STOP’ to opt out.

What is Lead Conversion Training?

Get a Return on Your Marketing Investment

Are people showing interest but not buying? It’s time to turn that interest into income! And you can do it with lead conversion training. Medstar Media’s lead conversion training empowers your staff with the skills and knowledge to transform potential clients into booked appointments. This specialized training covers various aspects, such as understanding client needs, utilizing effective communication techniques, and implementing personalized follow-up strategies.

By learning how to engage and build rapport with potential clients, staff can address their concerns and provide tailored information, encouraging them to choose your services. This leads to a higher conversion rate of inquiries into actual bookings, maximizing the return on marketing efforts. Ultimately, this training enhances customer satisfaction, increases revenue, and helps build a loyal client base, contributing to the long-term success and growth of your business.

The Key Benefits of Our Lead Conversion Training

  • Strengthens and empowers your front desk
  • Teaches employees valuable communication skills
  • Enhances customer satisfaction
  • Increases your business’ revenue
  • Helps you build a larger, stronger customer base
Schedule a Strategy Session

From Click to Client: Our Lead Conversion Training Services

At Medstar Media, we believe in strengthening your front desk workers with the knowledge and tools to improve their communication with your clientele, nurture each lead, and turn them into a valuable and loyal customer.
Here is a list of the quality services we offer:

Aesthetics Sales
Training Programs

We equip your staff with the skills they need to close more deals.

24/7 Front
Desk Monitoring

We ensure every inquiry is handled efficiently and effectively.

Secret Shops

We identify gaps in your sales process and customer experience.

Exclusive Lead Tracking App

Get real-time insights on where your leads are in the pipeline and see exactly how to convert them.

Aesthetics Sales Training Programs

We Teach You The Art of Aesthetic Sales

Your front desk team is the heartbeat of your business. They are the first point of contact for potential clients, setting the tone for their entire experience. Our specialized sales training, which we so lovingly call our “Font Desk Training,” is designed to equip your team with the tools, confidence, and enthusiasm they need to nurture leads and convert them into loyal customers—without feeling pushy or “salesy.”

This training takes place via a video call with your team and ours, covering our three essential lead management tools:

  • Email – Effective communication that nurtures potential clients.
  • Leadsheet – A structured approach to tracking and managing inquiries.
  • Medstar’s Personal Lead Nurturing Platform – A system designed to optimize follow-ups and conversion.
But we don’t stop at just training—we ignite passion and confidence in your team. The more they love what they do, the more their enthusiasm resonates with every call and client interaction. If your team dreads discussing leads or sales, we help shift their mindset. They’ll learn to embrace lead conversion with excitement, authenticity, and a hospitality-driven approach that makes clients feel valued, not pressured.
We teach your team to position your services as more than just a treatment—it’s an experience and an investment in happiness. When your front desk team understands this, conversions happen naturally. It’s our job to get them to that point and do it through our tried and tested sales training.

Secret Shops

Where Training Turns Into Action

Customer service over the phone is just as important for your business as it is in person. Recorded secret shops are an excellent training tool to assess employee performance. Our secret shops are designed to allow you to assess the professionalism, friendliness, expertise, and helpfulness of your staff while they take a direct call from potential customers.
Secret shops help determine whether or not they are effectively following up on leads, upselling, offering proper customer support, scheduling consultations, and making appointments. Our team customizes each recorded call for a particular client to analyze the most crucial components of a positive client phone conversation. A unique secret shop report is created, with suggested action items to improve your company’s overall business acquisition. This report is made after our Secret Shopper contacts your business to inquire about the treatment as a regular client.
As part of our ongoing support created specifically to help you reach your marketing goals, we regularly “Secret Shop” your practice. Secret shops allow us to assess the professionalism, friendliness, expertise, and overall helpfulness of your staff when they interact with potential customers over the phone.

We customize each recorded call to focus on the most crucial aspects of a positive client conversation, including:

  • Proper lead follow-up – Are they responding in a timely and effective manner?
  • Upselling opportunities – Are they confidently offering relevant add-ons?
  • Customer support – Are they answering questions accurately and professionally?
  • Appointment scheduling – Are they guiding leads toward booking consultations?
After our Secret Shopper contacts your business, we create a detailed report outlining key findings and actionable recommendations to improve your front desk team’s performance.

Medstar Media Client Success Story

How Our Secret Shops Help Our Clients Pin Down Unknown Internal Issues

A medical spa we worked with in Miami was struggling to convert CoolSculpting leads. Despite strong marketing efforts, the number of booked consultations and treatments remained low. Through our Secret Shop process, we identified a crucial issue:

One front desk team member was quoting the wrong CoolSculpting prices. While she believed she had the correct pricing, she unknowingly gave potential clients incorrect information, causing them to lose interest or hesitate to book.
By catching this issue early, we helped the business identify a direct link between inaccurate pricing and lost conversions. Instead of discouraging the team member, we worked with her positively and proactively, encouraging her to always double-check prices and align her responses with the business’s offerings.
The results?
  • The team member became more confident in handling inquiries.
  • CoolSculpting leads picked up and even increased over the following months.
  • The business stopped losing potential revenue due to incorrect information.
This is just one example of how our Secret Shops and ongoing training help businesses improve customer service, maximize marketing dollars, and increase lead conversions.

24/7 Front Desk Monitoring

We Keep Eyes On Your Business Morning, Noon, and Night

At Medstar, we don’t believe in a one-and-done training. Our support continues long after the initial session, ensuring your team stays on top of their game and your business keeps growing.
We provide 24/7 front desk monitoring, meaning our team works around the clock—literally—to track your leads, follow-ups, business performance, and overall client engagement. But we don’t just monitor; we analyze.
We check:
  • How well your team is communicating with leads – Are they responding effectively? Are they using the right tone in texts and phone calls?
  • Where conversations can improve – We provide real-time feedback on messaging, helping your team refine their approach for better conversions.
  • What’s working well – We highlight positive interactions and celebrate team wins to encourage positive reinforcement and motivation.
  • Opportunities for automation – We find ways to make your processes smoother, reducing manual work and increasing efficiency.

Medstar Media Client Success Story

How Our 24/7 Monitoring Has Helped Our Clients Boost Revenue

We helped a Beverly Hills Medspa investigate the cause of poor conversations. After continually reviewing their client interactions and messaging, our team discovered that the audience was not responding well to the automatic text messages sent to promote the business’s current deals and specials. Why? Because the texts were very long and had too much professional jargon.
Our team decided to switch up the language and focus on shorter-form, more personal and conversational messages. Do you want to know what happened? Conversions SPIKED!
Medstar Medstar used our 24/7 monitoring to detect the issues with the SMS automations. We don’t believe in sending out the same canned responses everyone else is doing. We track how leads respond to different message templates and fine-tune them to match your audience better. By tailoring messaging to your business and community, we ensure your outreach is more effective, engaging, and conversion-focused.
This is just one example of how our 24/7 monitoring can help identify issues you may overlook but could cost your business some serious money.
With Medstar, we make sure no opportunity slips through the cracks!

There’s an App for That!

See Real-Time Business Stats, Client Communications, and More

Come on, it’s 2025. There is an app for everything. However, there isn’t an app quite like our Medstar app. We take pride in offering this incredible tool to our clients free of charge when you become part of our family.
The Medstar Media app is the perfect overview for your business. Consider it an important hub where you can go to review vital information tied directly to your medspa or business.

Medstar Media Client Success Story

How Our Medstar App Gives Real-Time Data to Improve Conversions

One of our clients, a successful medical spa in Salt Lake City, Utah, struggled to convert leads despite investing heavily in marketing. They knew people were interested but weren’t seeing those leads turn into actual bookings.
After reviewing their Medstar app dashboard, the issue became clear:
  • Lead follow-up times were too slow.
  • Some leads weren’t being contacted at all.
  • Client communication was inconsistent, leading to lost opportunities.
Because the Medstar app tracks all client communication in real time, the business owner can see precisely where the problem is. Instead of guessing or assuming, they had concrete data showing which team members were following up quickly—and who was letting leads go cold.

Let the Medstar App Help Your Business, Too

Stay in the Know – No More Guesswork!

See every text, email, and call in one place so you always know if a lead has been contacted—no more wondering what’s happening.

Real-Time Insights – Keep Your Team on Track

Instantly track how quickly your team follows up and how often they connect with leads. If there’s a delay, you’ll spot it right away.

Find the Gaps – Pinpoint What’s Holding You Back

Not getting conversions? The app helps uncover the root cause—slow response times, lack of engagement, or messaging missing the mark.

Fix Issues Fast – With Actionable Solutions

If response times are lagging or leads are turning away, we don’t just tell you—we help you fix it. From team training to strategy tweaks, we make sure you’re back on track and closing more deals.
For our client, the fix was simple:
  • We worked with their front desk to implement faster response times and more personalized follow-ups.
  • We used the app’s data to optimize automated SMS and email responses to keep leads engaged.
  • We helped hold the team accountable for nurturing leads properly.
The result? More booked appointments, higher conversion rates, and a smoother, more efficient business operation.
With the Medstar app, you’re no longer in the dark about your leads.
You can track, manage, and optimize your business in real-time—so no potential client slips through the cracks.

Why Choose Medstar Media Marketing

Medstar Media is the only digital marketing company that partners with your front desk and knows the aesthetics industry, so you close more deals with more leads. Sure, other companies can get you leads and reengage clients, but if the front desk doesn’t close them, it doesn’t work for them. That is why we place so much emphasis on our lead conversion training. We know the difference between marketing rhinoplasty and setting up the perfect Botox sales event because we’ve been in this business for over a decade.

We work hard to teach your front desk team how to handle all the leads we send their way. We know how crucial this element is to your business’s success, so we spend a lot of time with them, teaching them how to convert the leads they get from ad campaigns and organically. We use our app to manage the leads and constantly monitor your front desk to ensure everything performs correctly.

Protect Your Marketing Investment With Medstar’s Powerful Lead Conversion Services

Investing in lead conversion training is both an expense and a strategic move to drive your business forward. Equipping your team with the necessary skills to convert leads effectively maximizes your marketing efforts, enhances customer satisfaction, increases revenue, and builds a loyal client base. This investment will pay dividends in the form of a thriving, competitive, and successful business.
For a free, no-obligation consultation, fill out the online form below, call or text (801) 890-3847, or email us at support@medstarmedia.com.

Schedule a Lead Conversion Training Session

Fill out the form or call (801) 890-3847

*By submitting this form, you consent to receive automated marketing calls, texts, and emails from Medstar Media. Consent is not a condition of purchase. Reply ‘STOP’ to opt out..