Skip to content

There Are Almost as Many Med Spas as McDonald's: Here Is What Separates the Ones That Thrive

Think about how many McDonald's you pass on a typical drive across town. There is one on almost every major intersection, in every strip mall, and off every highway exit. Now consider this: according to the American Med Spa Association, there are already over 10,000 medical spas operating across the United States, with projections pointing toward 13,000 by the end of the year. McDonald's has around 13,500 locations. The gap is closing fast.
That number is not meant to discourage you. It is meant to reframe how you think about your business. In a market this crowded, the practices that survive and grow are not necessarily the ones with the best injectors or the most advanced technology. They are the ones who have figured out how to consistently attract, convert, and retain the right clients.
And almost without exception, the difference comes down to marketing.

The Market Has Changed. Has Your Strategy?

In most markets, your potential clients now have more options than ever before, and they are using them. This shift changes everything. It is no longer enough to be good at what you do. You have to show up where your clients are searching, make a compelling first impression when they find you, and have the systems in place to turn their interest into booked appointments before a competitor does.
The practices that are not investing in marketing right now are not just standing still. They are falling behind while others move forward. And in a market growing this quickly, falling behind is not a temporary setback. It is a compounding problem that gets harder to reverse the longer it goes unaddressed. The window to get ahead of your local competition is still open, but it will not stay that way forever.

Why So Many Med Spas Struggle in a Crowded Market

Most med spa owners know the market is getting more competitive. But many are still running on a strategy that made sense five years ago and wondering why growth feels harder than it used to.

The Old Playbook Is Broken

The old playbook looked something like this:
That model worked when there were fewer options and less competition for attention. It does not work today. The bar has been raised across every channel and every market, and practices still relying on this approach are feeling it.

What Your Competitors Are Doing Instead

Your competitors are running targeted paid ad campaigns, ranking on Google for the exact search terms your ideal clients are using, and converting a higher percentage of their phone calls into booked appointments. If your practice is not doing the same, you are not just missing opportunities. You are actively losing clients to practices that are.

What the Med Spas That Thrive Have in Common

The practices that grow consistently in today's market are not necessarily the ones with the biggest budgets. They are the ones that have invested in the right foundations and execute them with consistency and intention.

They Show Up in Local Search

When someone in your city searches for Botox, lip filler, or body contouring, are you showing up? If not, you are invisible at the exact moment a potential client is ready to book. Local SEO and a well-optimized Google Business Profile are not optional in a market this competitive. They are the foundation everything else is built on.
Medstar Media's med spa SEO service is built specifically to help practices rank for the local search terms their ideal clients are actually using.

They Have Websites Built to Convert

A beautiful website that does not convert visitors into booked appointments is just an expensive digital brochure. In a market where your potential client is comparing you to a dozen other practices simultaneously, your website has seconds to make the right impression. If it is slow, confusing, or does not give them a clear reason to choose you, they will move on without a second thought.
Medstar Media's web design service is designed to turn your website into a lead generation engine, not just a place to list your services.

They Run Targeted Paid Ad Campaigns

Organic traffic takes time to build. Paid advertising fills the gap and can continue to be a powerful growth driver long after your SEO gains momentum. The key is precision. Broad campaigns that reach everyone in your metro area burn through their budget without delivering qualified leads. The practices that win with paid ads target the right people, in the right areas, with the right message, connected to landing pages built to convert.
Medstar Media's paid ads service is built around this kind of precision targeting for aesthetic practices.

They Follow Up Before the Competition Does

This is where most practices quietly lose ground. A potential client fills out a form at 9 p.m. and does not hear back until the next morning. By then they have already booked somewhere else. The practices that grow consistently have automated systems that respond within minutes, day or night, and keep leads warm until they are ready to commit.
Medstar Media's SMS marketing and email marketing services are built to ensure every inquiry gets a fast, professional response regardless of when it comes in.

Their Front Desk Turns Calls Into Appointments

You can have perfect targeting, a high-converting website, and an airtight follow-up system. But if the person answering your phone does not handle that call effectively, the opportunity is gone. Most front desk teams are not trained as sales professionals. Every incoming call is a booking opportunity, and treating it that way requires a specific skill set that most practices never invest in developing.
Medstar Media's lead conversion training is designed specifically to help aesthetic practices convert more phone inquiries into booked appointments and more booked appointments into loyal clients.

Why the Right Marketing Partner Makes All the Difference

Here is something the most successful med spa owners understand that others often learn too late. You can have the right strategy on paper and still fall short in execution.

The Real Cost of Doing It Alone

Building everything you need to compete takes serious time and expertise:
Each of these is a discipline in its own right. Most practice owners do not have the bandwidth to master all of them while also running a thriving practice. And when you try to do everything yourself, nothing gets done as well as it needs to be. The practices that figure this out early stop trying to do it all and start finding the right people to do it with them.

Specialization Is the Difference

The practices that grow fastest are almost always those working with a marketing partner that specializes in aesthetics. Not a generalist agency that dabbles in med spa marketing, but a team that lives and breathes this space and has the track record to prove it.
That specialization matters. The aesthetics client is different. The buying psychology is different. The compliance considerations are different. A partner who understands all of that from day one is not just a vendor. They are a competitive advantage. And in a market with almost as many med spas as McDonald's, having that advantage is not a luxury. It is a necessity. The question is not whether you need a great marketing partner. It is whether you find one before your competitors do.

The Bottom Line

There are almost as many med spas as McDonald's locations in the United States, and that number keeps growing. The practices that succeed in this environment are not the ones that wait and hope things improve. They are the ones that invest in the right marketing foundations, work with the right partners, and treat every client opportunity as worth fighting for. The practices at the top did not get there by accident. They made intentional decisions about where to invest, who to trust with their marketing, and how to build systems that work even when they are not in the room.
That is the playbook. And it is available to any practice willing to commit.

Is Your Practice Set Up to Compete?

At Medstar Media, we specialize in helping med spas and aesthetic practices build the marketing engines they need to grow consistently, even in the most competitive markets. From SEO and paid ads to website design, SMS automation, and lead conversion training, we bring everything together into a strategy that works.
If your practice is ready to stop blending in and start standing out, we would love to talk. Call us at (801) 890-3847, fill out our online form, or book a free strategy session to find out exactly where your biggest opportunities for growth are hiding.
Chris Zelig Medstar Media

About the Author

I’m Chris Zelig, Founder & CEO of Medstar Media. I’ve spent over 15 years in the aesthetics and cash-pay medical space, building my career on a lesson my dad taught me early on—keep things simple, fast, and easy. That mindset has become the cornerstone of my marketing approach. I focus on helping small, privately owned providers outperform larger competitors. My first aesthetics client, SKINNEY Medspa, grew from a family-run business into New York City’s #1 medical spa and the world’s leading provider of CoolSculpting and Emsculpt. Since then, I’ve gone on to represent top cosmetic accounts nationwide and create viral campaigns for causes such as early cancer detection.

From Ring to Revenue: Mastering Phone Lead Conversions in Aesthetics

Never Forget About the Phone Leads Again!

When it comes to medspas and aesthetic practices, most marketing conversations focus on online leads, form fills, social media DMs, and Google Ads conversions. But here’s the reality: phone calls are still one of the most powerful sales opportunities you have.

The phone is where curiosity becomes conversation, and where human connection can transform hesitation into commitment. Too often, practices underestimate the importance of phone leads, missing out on high-intent prospects simply because the approach on the call wasn’t intentional or effective.

This article will help you reframe how you and your team think about phone leads. With the right mindset, energy, and strategies, your front desk or patient coordinator can convert more calls into consultations and consultations into long-term loyal clients.

Schedule a Marketing Strategy Session

Fill out the form or call (801) 890-3847

*By submitting this form, you consent to receive automated marketing calls, texts, and emails from Medstar Media. Consent is not a condition of purchase. Reply ‘STOP’ to opt out.

Share:

Facebook
Twitter
LinkedIn
STEP 1 OF 2 50%

SCHEDULE YOUR FREE MARKETING STRATEGY SESSION BELOW!

We will share with you the strategies the top 1% of providers use to acquire more patients. I will also give you a custom marketing strategy and audit your current website.


Vania

Behind the Screens

I make sure people call their new medspa friends back.
Consistent and creative follow-up with leads
My background in trauma-focused therapy.
A value-based monthly membership program with fun activations keeps your client base engaged with new services and following the recommended treatment protocols.
Christine A.

Behind the Screens

I make internet pictures that try to win people’s attention. Basically, I figure out what will make someone stop scrolling, look twice, and hopefully think, “Hmm, I want that.”
Canva. We’ve spent an unreasonable amount of time together. It’s quick, flexible, and lets me go from a random idea to something people can actually see and react to without making the process unnecessarily complicated.
I’m surprisingly good at making things look effortless, after several very non-effortless attempts. I enjoy taking messy ideas, lots of information, or vague feedback and turning them into something clear and easy to understand.
Don’t guess what works. Test it. Something can look brilliant in theory and completely flop in practice, so I’d rather let the audience tell us what works and keep improving from there.
Rafael A.

Behind the Screens

There are steps needed when handling leads to get the best results possible. It is my job to train practices in these steps and to make sure that, after the training, these steps are taken. I follow up with the teams to address areas of opportunity to constantly improve the lead management process.
My favorite marketing tool is the Medstar App, especially when it’s set up correctly for lead management, automations, follow-up, SMS/email campaigns, and pipeline visibility. It helps connect marketing efforts directly to conversion outcomes.
Besides a magnetic smile, I bring strong lead-management and process-optimization skills. I’m good at reviewing workflows, finding gaps, and helping teams turn more leads into booked appointments.
Don’t let good leads die because of slow follow-up. Marketing gets the lead in the door, but the process behind it is what actually closes the appointment.
Kylie N.

Behind the Screens

I help businesses show up when people search for things on Google. It’s kind of like helping a business put up the right signs so people can find their way to it, only you’re looking online instead of in person.
Google Search Console. I love digging through search data and finding little opportunities hiding in plain sight. It feels a bit like detective work.
Professionally, I’m surprisingly good at turning a big, messy pile of information into something organized and actionable. Personally, I’m a seasoned pro at collecting hobbies.
Don’t create content for algorithms; create it for people. Understand what your audience actually wants to know, then use SEO to help them find it.
Areesha T.

Behind the Screens

I help people work together to build cool things on the internet.
Paint the canvas, spending time with friends & family.
Understanding their vision and helping turn ideas into real results.
Know your audience first — great marketing starts with understanding people.
ChatGPT — my brainstorming partner for ideas and problem-solving.
Nathalia G.

Behind the Screens

I usually step away from the project and do something creative, such as painting, drawing, or listening to music. Giving my mind a break often helps the missing puzzle piece fall into place. When I need inspiration, I like exploring other creative outlets and using them to approach the project from a new perspective.
Spending time with my family and friends! I really value the people around me and enjoy slowing down, being present, and staying offline during those moments.
Always consider the customer and their needs before creating a strategy or plan. One should guide the other. When you understand your audience and maintain strong communication with the client, digital marketing projects tend to run more smoothly and successfully.
Honestly, I’d say Instagram. I love using it to spot trends, see what people are responding to, and understand how brands are connecting with their audiences. A lot of my best ideas come from observing what feels natural on the platform and then finding a way to make it work for the brand.
Positivity! I’m usually the one cheering people on, celebrating the little wins, and bringing good energy to the conversation.
Carie G.

Behind the Screens

I love putting on some music, it always helps me get into the right headspace and set the tone for my design work. Matching the vibe of the music to the brand’s aesthetic is my favorite way to find fresh creative motivation.
When I’m off the clock, I love walking the nature trails near my home or relaxing with a good book. Anything that gets me away from screens to recharge.
Always ask yourself if the content you’re creating will truly resonate with your audience. It needs to feel personal and authentic, rather than just pushing out content for the sake of it.

Definitely Adobe After Effects. It’s my absolute go-to for editing video content, especially for social media. With so many options for detailed motion graphics, I really couldn’t live without it.

I love using my design skills to bring a client’s vision to life. Seeing them excited about the final result is the best feeling, and I thrive on collaborating hand-in-hand to build their brand.
Bryan G.

Behind the Screens

I like going to the movie theater, reading, or hanging out with my family.
Claude
Response time
I like to go for a walk in nature, especially by the water.
I make sure the people who hire our company are happy.

Bre C.

Behind the Screens

When I’m off the clock, I love spending quality time with my two kids—whether we’re playing or just hanging out, I try to be as present as possible with them. It’s the best way for me to recharge and stay grounded.

My favorite digital marketing tool is Canva because it makes designing quick, easy, and fun, especially with the wide variety of templates available. It’s great for creating polished content efficiently.

One piece of advice I always follow is to keep learning—digital marketing is constantly evolving, so staying curious and adaptable really makes a difference. It helps you stay ahead and bring fresh ideas to the table.

When I feel stuck, I like to step away and go for a walk to get some fresh air; it helps me reset and come back with a clearer, more creative mindset. Even a short break can make a big difference.

I also bring a graphic design background to the team, which helps me review mockups with a trained eye and offer thoughtful, practical feedback to clients. It allows me to bridge both strategy and visual execution effectively.

Myranda G.

Behind the Screens

During the week, I’m certainly a home-body! I’m within walking distance to pilates, so I do love to take advantage of that as well as get outside and go for a walk on the lake. Outside of that, I love to try new recipes, spend time with my dog and binge the best reality TV. On the weekend, I’m an avid errand runner, so you’ll find me out and about getting coffee, running to Target at least 3 times, and taking part in some sort of self-care routine!  
Most people build their career around a title – I built mine around an industry I have a genuine passion for. Over the past 10 years in aesthetics, I’ve worked across operations, practice management, sales, marketing, customer success, and coaching. Because of that, I’m able to do more than just fulfill a role! I understand the moving parts, pressures, and responsibilities that go into helping an aesthetic practice truly thrive. 
My goal in everything I do is to make a positive impact in the people’s lives I’m introduced to, whether that’s for the short term or the long term. There’s very few places people can go to with an insecurity or something they want to fix – or my preferred way of seeing it, enhance. This industry allows you to be a part of that. You meet people from all different walks of life, get to know them on a personal level and be a part of sometimes the best and worst stories of their lives in real time. We get to shape that experience in a positive way. And working with our clients where we focus on bringing these new patients to them, allows me to be a part of a positive experience that touches so many more people. I’m a big believer that whenyou keep the people you work with happy, that translates down to the client themselves, their team and then to their patients. That brings me so much fulfillment – a single experience can change everything. 
You have to take your personal bias out of what you think works. Sometimes what you think may be the best ad you’ve ever launched, produces the lowest results. Marketing is a strategy and where quality is always a top priority, success is number one! An algorithm can be unpredictable, so trust what the data and analytics are showing you and let’s use them to accurately monitor the outcomes!
I love to step away for a moment and purge. When I’m feeling stuck or at a standstill, it’s time to make room for new ideas and to get my brain flowing in a whole new way. Sometimes that’s a small project like finding a junk drawer and decluttering. Other times it’s my closet or my garage! But when I am able to spend time getting rid of things, I get super inspired by a newly organized space and start thinking of all the new things I could do to continue improving – it then spirals to all aspects and I feel completely re-energized and re-focused!
Jackie M.

Behind the Screens

Imagine your school principal has SO many things to do that they can’t keep track of everything by themselves. The Chief of Staff is the person who helps organize things, reminds people what to do, solves problems, and makes sure everyone works together nicely, like the person who keeps the whole team running smoothly.
When I’m off the clock, I’m usually with my husband and our two boys — swimming, traveling, spending time at the beach, and being talked into roller coasters at Universal Studios that I immediately regret. I’m also a big musical theater fan, love singing whenever I get the chance, and am always looking for new restaurants and recipes to try. And once the kids are asleep, you can usually find me unwinding with a true crime documentary or a little too much Bravo reality TV.
My guilty pleasure in the digital world is definitely TikTok — I’ll tell myself I’m just going to “check one thing,” and suddenly I’ve fallen into an hour of everything from recipes to random deep dives I didn’t know I needed.
I’m surprisingly calm. No matter how hectic things get or how many moving parts are in play, I tend to stay steady, think clearly, and help keep things grounded so the team can focus and move forward without the panic spiral.
I usually spark creativity by stepping away from whatever I’m stuck on and getting outside for a walk. Fresh air and movement help reset my thinking, and I’ll usually put on music to shift my mood and break out of the loop I’m in. That combination helps me come back with a clearer head and new ideas.