The following protocol has worked well for other providers:
LEAD COMES IN DURING DAY:
- Call lead back under 10 minutes
- If no answer send a text to schedule an appointment or set time for call to answer question
- Call lead again between 5:30 – 7 before you leave office
- Call lead on 2nd business day early in the morning
- Call lead on 3rd business day in the evening. If no answer send a final text.
LEAD COMES IN DURING THE WEEKEND OR AFTER HOURS:
- Call back within 30 minutes of opening office
- if no answer send a text to schedule an appointment or set time for call to answer question
- Call lead again between 5:30 – 7 before you leave the office
- Call lead on 2nd business day early in the morning
- Call lead on 3rd business day in the evening. If no answer send a final text.