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LEAD PROTOCOL INFORMATION

The following protocol has worked well for other providers:

LEAD COMES IN DURING DAY:
  • Call lead back under 10 minutes
  • If no answer send a text to schedule an appointment or set time for call to answer question
  • Call lead again between 5:30 – 7 before you leave office
  • Call lead on 2nd business day early in the morning
  • Call lead on 3rd business day in the evening. If no answer send a final text.
LEAD COMES IN DURING THE WEEKEND OR AFTER HOURS:
  • Call back within 30 minutes of opening office
  • if no answer send a text to schedule an appointment or set time for call to answer question
  • Call lead again between 5:30 – 7 before you leave the office
  • Call lead on 2nd business day early in the morning
  • Call lead on 3rd business day in the evening. If no answer send a final text.